Delete your AvaLife account
You can delete your AvaLife account, and the personal data that goes with it, at any time. It works the same in the AvaLife app and on the website.
How to delete it
- Sign in to AvaLife, in the app or at avalife.io.
- Open Account Settings, then the Security tab.
- Choose Delete my account and follow the steps.
- We email you a code to confirm it's you. Enter it, type DELETE, and your account is deleted straight away.
What is deleted
Your profile and contact details, conversations with Ava, memories, Knowledge Base, files and images, reminders, meetings, documents and drafts, notifications, the people you invited, support tickets, your devices and connected apps. Any paid plan is cancelled and AvaLife's access to your Google account is revoked.
What is kept, and for how long
Payment, refund and compensation records are kept for as long as the law requires (seven years for compensation records), without your name or contact details. If you are a partner, the people you sponsored move to your own sponsor. If money is still owed to you, it is paid out before the account can be deleted.
Can't sign in?
Email privacy@avalife.io from the email address on your account and ask us to delete it. We reply within 30 days.
More detail is in our Privacy Policy.